Privacy Policy

1. Introduction

Welcome to Dreamless (“Dreamless,” “we,” “us,” or “our”). We operate the website dreamlessweb.com (the “Site”) and provide custom website design services for local businesses, including but not limited to plumbers, salons, fitness studios, HVAC companies, landscapers, dental offices, and cafes.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, use our services, or otherwise interact with us. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please discontinue use of the Site immediately.

We are committed to transparency. If you have questions about our data practices, please contact us using the information provided in the Contact Us section below.

2. Information We Collect

Personal Information You Provide

When you submit our contact form, request a free website preview, or otherwise communicate with us, we may collect the following personal information:

• Full name
• Business name
• Phone number
• Email address (optional)
• Message content (any details you provide in the form’s message field)

Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies, log files, and similar tracking technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Device type and screen resolution
• Referring URL (the website that directed you to our Site)
• Pages visited and time spent on each page
• Date and time of visit
• Click patterns and interaction data

This information helps us understand how visitors use the Site so we can improve your experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and deliver our services: To respond to your inquiries, create free website previews, design and build your website, and manage your account.
• Communicate with you: To send service-related updates, respond to your questions, and provide customer support via phone, email, or SMS.
• Send marketing communications: With your consent, to send promotional messages about our services, special offers, and updates via email or SMS text messages.
• Improve and optimize our Site: To analyze usage patterns, diagnose technical issues, and enhance the functionality, content, and user experience of the Site.
• Protect our business and users: To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• Comply with legal obligations: To fulfill applicable legal, regulatory, and contractual requirements, including responding to lawful requests from public authorities.

4. SMS / Text Messaging

By submitting our contact form, you expressly consent to receive SMS text messages and/or email communications from Dreamless at the phone number and/or email address you provided. These messages may include:

• Responses to your inquiries
• Service updates and appointment reminders
• Promotional offers and marketing communications

Message Frequency

Message frequency varies based on your interactions with us. You may receive recurring messages. We will not send more messages than reasonably necessary to fulfill the purposes described above.

Opting Out

You can opt out of receiving SMS text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message, and no further SMS marketing messages will be sent. Opting out of SMS will not affect service-related communications sent by other means.

You may also opt out by contacting us at (405) 461-5900.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Dreamless is not responsible for any charges imposed by your wireless carrier.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages. The following major carriers (and others) support our messaging programs, but are not responsible for the content or frequency of messages: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, and other supported carriers.

TCPA Compliance

Our SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA) and applicable Federal Communications Commission (FCC) regulations. We obtain prior express consent before sending marketing text messages and honor all opt-out requests promptly. We do not use automated telephone dialing systems or artificial/prerecorded voice messages without proper consent.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following circumstances:

• Service providers: We may share your information with trusted third-party vendors who assist us in operating our business, such as web hosting providers, analytics services, email delivery platforms, and payment processors. These providers are contractually obligated to use your information only to perform services on our behalf and to maintain its confidentiality.
• Legal requirements: We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is necessary to comply with a legal obligation, court order, or legal process; protect and defend our rights or property; prevent or investigate possible wrongdoing; or protect the personal safety of users or the public.
• Business transfers: If Dreamless is involved in a merger, acquisition, asset sale, reorganization, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with the Site.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Site to function properly. These cookies enable core features such as page navigation and access to secure areas. The Site cannot function correctly without them.
• Analytics Cookies: Help us understand how visitors interact with the Site by collecting and reporting information anonymously. This data allows us to improve the Site’s performance and usability.
• Functional Cookies: Enable the Site to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features.
• Marketing Cookies: Used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the Site.

For more information about the cookies we use, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Specifically:

• Contact form submissions: Retained for the duration of our business relationship with you, plus a reasonable period thereafter (typically up to 3 years) to allow for follow-up and to fulfill any legal obligations.
• Client project data: Retained for the duration of the service engagement plus a minimum of 5 years for legal and contractual record-keeping.
• SMS/email consent records: Retained for a minimum of 5 years to demonstrate compliance with the TCPA and other applicable laws.
• Automatically collected data: Analytics and log data is typically retained for up to 26 months, after which it is anonymized or deleted.

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data management policies.

8. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with access controls and firewalls
• Regular monitoring and testing of our systems for vulnerabilities
• Limiting access to personal information to authorized personnel on a need-to-know basis

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials or personal information you share with us.

9. Your Rights & Choices

You have the following rights regarding your personal information:

• Opt-out of marketing communications: You may opt out of receiving promotional emails by clicking the “unsubscribe” link included in each marketing email. To opt out of SMS marketing, reply STOP to any text message. Please note that even if you opt out of marketing communications, you may still receive transactional or service-related messages.
• Access your information: You may request a copy of the personal information we hold about you.
• Update or correct your information: You may request that we update or correct inaccurate or incomplete personal information.
• Delete your information: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where retention is required for compliance with legal obligations).
• Cookie preferences: You can manage your cookie preferences through your browser settings or through any cookie consent mechanism provided on the Site.

To exercise any of these rights, please contact us at (405) 461-5900 or through our website at dreamlessweb.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete any personal information we have collected about you, subject to certain exceptions as permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information as defined under the CCPA/CPRA. Therefore, there is no need to submit an opt-out request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different quality of service, or suggest any of these actions based on your exercise of privacy rights.

To submit a verifiable consumer request, please contact us at (405) 461-5900. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

We will respond to verifiable requests within 45 days of receipt. If we require additional time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

11. Children’s Privacy (COPPA)

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at (405) 461-5900.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our records in accordance with the Children’s Online Privacy Protection Act (COPPA).

12. Third-Party Links

The Site may contain links to third-party websites, services, or applications that are not operated or controlled by Dreamless. This Privacy Policy applies solely to information collected through our Site. We are not responsible for the privacy practices, content, or security of any third-party websites or services.

We encourage you to review the privacy policies of any third-party sites you visit before providing them with any personal information. A link to a third-party website does not constitute or imply our endorsement, sponsorship, or recommendation of that website.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the “Last Updated” date at the top of this page
• Post the revised Privacy Policy on the Site
• Where required by law, provide additional notice (such as a prominent announcement on the Site or direct communication via email or SMS)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes to this policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (405) 461-5900
• Website: dreamlessweb.com

We will make every reasonable effort to respond to your inquiry promptly.